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Northeast Property Restoration

5.0

Based on 82 reviews

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Dan Grassi

2 weeks ago

I DO NOT recommend Northeast Property Restoration based on my experience. They were deceptive and misleading in their dealings with me.

I contacted the company to inquire about getting an estimate for cleaning an unfinished basement and addressing a recent animal odor. I called and left a message and the next day a man who identified himself as Dane Phillips called me. I told him about the circumstances and he agreed to visit the property the next morning. He arrived on time and I escorted him to the basement to evaluate the space. He took measurements and said the job was no problem, they do it all the time. He asked for my email address so he could send me the estimate. I didn't ask for a timeline, I simply assumed it would be as soon as possible. This was on a Friday. By Monday, I had not yet received the estimate so I called and asked him when I could expect to receive his estimate. He said customarily he needs "two business days" and that I would receive the estimate by the end of the next day. I thought that was odd for a local business since I was on the phone calling him about it and he didn't offer to get it to me that day since I obviously wanted to move forward. Also, he said nothing about "two business days" when we spoke in person. Bottom line: he never sent the estimate.

I called again, reached the answering service and left a message. I never received a call back.

If they didn't want the job, that would have been fine. Just say so. What’s not fine is telling a customer they’ll receive something by a specific time and then simply not follow through, and not even return a call. That’s not a scheduling hiccup, that's a red flag for business honesty and responsibility. If a company can’t be straightforward about something as simple as sending an estimate, that raises serious concerns about how they handle bigger parts of a job. Trust matters when you’re inviting someone into your home and potentially spending a significant amount of money. This experience gave me zero confidence.

I noticed that Dane Phillips’ name, or the name of any other owner, is not listed anywhere on their website, despite the company highlighting many glowing reviews. I now have to question how representative they are. Transparency and follow-through are important when choosing a service provider.

There are other property restoration services in the area, and I suggest looking elsewhere.

Jeff Long

3 months ago

The Northeast crew did an amazing job with a water leakage issue in our basement and a mold issue in our attic. The lead guy Chris was professional, informative, and so easy to communicate with. He and his co-workers were timely, efficient, and got the jobs sone right. They left no mess behind and we felt totally satisfied with their performance. We fully recommend Northeast and will use them again in the future if needed.

Kristian Frye

3 months ago

Did a great job from initial visit to prep to finish

Noah

4 months ago

Jocelynn Pittman

4 months ago

Chris and Chris were who came out for us. They scheduled an inspection quickly, did the work for the price/timeline we were quoted, AND went above and beyond for us. It is such a weight off our shoulders to have a mold free basement. They were thorough, efficient, and kind. Could not recommend them enough!

Oliver

4 months ago

Kristina Schug '11

4 months ago

I would highly recommended Northeast Property Restoration. Very personable and knowledgeable.

Robert McGuinness

4 months ago

I had a pipe burst in my kitchen in mid-January. A real mess. I contacted Northeast and within 2 hours they were at work in my home. They explained everything to both me and my insurance company. They were there every day at the stated time and got my place cleaned up. Very professional and respectful. I would recommend them to anyone facing a similar problem.

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4 months ago

Northeast Property Restoration saved the day after a severe water leak in my home. Their team responded fast with a free inspection, handled mold removal and full cleanup professionally, and had everything back to normal quickly. Exceptional service, clear communication, and fair pricing - grateful for their expertise!

John Heaton

4 months ago

I had a fantastic experience with Northeast Property Restoration. Dealing with property damage is incredibly stressful, but their team made the entire process seamless. They were professional, punctual, and remarkably thorough from start to finish. I was especially impressed by how clean they left the workspace - you couldn’t even tell they had been there! Their communication was top-notch, and they took the time to explain every step of the restoration. I highly recommend them to anyone in need of reliable, high-quality restoration services.

Ray F

7 months ago

I recently found some mold growing on the inside of my attic above the bathroom fans. Based on the reviews, I called Northeast Property Restoration. The entire process was great, from when Chris D. came out to do the initial estimate to setting up the appointment and the actual mitigation. Chris was extremely nice and informative of the process. Also, he happened to perform the mitigation with another Chris. They were on time, thorough and respectful. When I found the mold in the attic, I was in a full panic, but with Northeast they made the entire process painless. I would definitely go back to them in the future if needed. Thanks!

Eric Eaton

10 months ago

We have a West Side Victorian house built in 1902 with a gas forced hot air furnace that was converted from coal many decades ago. I was referred to Northeast by a family member after smelling a dead mouse in the vents. Steve and his crew did an excellent job cleaning the vents and returns of all debris, including old coal dust. He explained the whole process and the his team was very respectful of our old home as the work was done. I was very pleased with the job done and grateful for the cleaner air!

Brad Howard

11 months ago

When I moved into my place in Elmira, the garage was a nightmare—sheet plastic, insulation and mold. The crew from Northeast Property Restoration transformed it into the cleanest garage I have ever had. They were friendly and efficient.

I definitely recommend Northeast Property Restoration. I plan to hire them again to do my attic.

Todd Olson

1 year ago

We are very pleased with the work that Northeast Property Restoration has done for us. Several years ago they took care of a mold problem caused by a leaky roof. And recently they took care of our mildew problem in our garage. Both times, we have been more than satisfied. Most recently we worked with Dane, Chris, Joe, Steve, and Philly. They are prompt, do what they commit to, know what they are doing, are efficient and hard working. It is clear that they want to do a good job and are proud of the service they provide. They are also pleasant and work well together. We are glad we called this company. We highly recommend them

Basil Deliman

1 year ago

Dane was excellent in explaining what needed to be done. Dustin and his crew were professional in manners of mold removal from my attic

Nicole Osterhout

1 year ago

We had a pipe burst in our bathroom in the middle of the night and called Servpro’s 24 hour line first. When they didn’t call us back at the time they said they would we called North East and I had a call from one of the owners, Dane, within 30 minutes. They got here later that day to start drying things out. The crew (especially Joe and Steve) have been nothing short of amazing, they’ve been keeping things as clean and tidy as possible and have been making sure that we don’t have any mold anywhere. They don’t cut corners, they’re professional, super knowledgeable and keep you informed every step of the way. I have to really praise Steve who has been making sure everything is cleaned up at the end of each day, ensuring the environment is safe for our kids when they leave. To top it off, we have Servpro coming in for the rebuild and they even commented on what a good job these guys are doing. 100% recommend!

Rylan Peery (Rylo)

1 year ago

We’re really happy with the professionalism of the team at Northeast Property Restoration. Steven went above and beyond to make sure we were happy with the work, that we had all our questions and concerns addressed, and to set us up for success moving forward in mitigating future issues. Glad to know there are reliable and professional services businesses like this in the area! Thanks again guys.

Lori McLaughlin

3 years ago

This is the second time that I a service call with this company . Dana, one of the owners was quick to respond, professional and able to determine the source of the problem . I would definitely recommend this company and will contact them in the future as needed.

Michele Kotch

3 years ago

It is my absolute pleasure to provide this recommendation for Northeast. I was going through a truly rough time with damage that had occurred at my home. The crew at Northeast was entirely respectful and understanding through this whole process. They were always on time, checked in with me on progress, answered any questions, and they went over and above in quickly and professionally addressing the situation. They respected my home and made sure that everything was treated with care. I cannot recommend this company more highly. Do not hesitate to contact Dustin at Northeast with any issues that you might have for remediation and any damage to your home. I felt completely safe and secure having these gentlemen in my home and would request their services in the future without hesitation. Thank you, Dustin and the crew at Northeast. I was extremely happy with the results!! 😊

Brian Bradbury

3 years ago

Great job..professional work..definitely best in the area..hands down

Ricky

3 years ago

Amazing work.great professionalism! And affordable...a pleasure doing business with these guys

David Diggin

3 years ago

I used Northeast Property Restoration to remediate mold in two bathrooms. The structures / surfaces they treated came up like new. The entire team were extremely responsive, professional and trustworthy throughout. Having let the team in to complete the remediation, I returned home to find the rooms that they had been working in completely spotless. I would go as far as to say that the remediation team were among some of the tidiest workers that I have ever seen. Great crew, great job. I would highly recommend!!!

Sihaya Moraleda

4 years ago

I found every interaction with Northeast Property Restoration to be friendly, professional, efficient, and thorough. I called with a discovery of mold in a difficult-to-access part of my house, and they found a way to ensure that everything was cleaned up. The day of the work, we had a big winter storm in the forecast, and they brought an extra guy to ensure the job could still get done in time to beat the storm. They took the time to show me their work afterwards and talk through some prevention questions I had, and were very easy to work with throughout the process. I would certainly work with them again (though I hope I don't have to!).

Laura Greene

4 years ago

They are amazing!! Carried some boxes for me, they are so nice and very professional!

Rachel Osborne

4 years ago

I would highly recommend this company. They were very reasonably priced and they did a very thorough job gutting and mold remediation on a two story structure that had major water damage and mold growth. They were very easy to get a hold of and communicated very professionally. And they provided pictures for my insurance company. Excellent company to work with.

Leann Griffin

4 years ago

These people are exceptional. They are attentive to detail and are all about the customer satisfaction. I would recommend them to any of my family and friends.

Danette Singer

4 years ago

The owner came promptly to inspect our house after a mishap. It was so refreshing to get his perspective and suggestions. He was friendly, informative and knowledgeable about things we weren’t aware of. He spent two hours free of charge.

Kevin Heald

5 years ago

Thrilled with the services provided by Northeast Property Restoration. I called them upon discovering some water damage in the house, and the team was prompt to come out and get an estimate, and got out soon after to do the work itself. Justin, Rich, Dustin, and Anthony were very friendly, courteous, and accommodating, and I would recommend them to anyone needing this kind of work done.

K Liu

5 years ago

Northeast Property Restoration provided excellent service from start to finish. While navigating the stressful experience of dealing with unexpected water damage and mold, I felt comfortable and secure. In particular, Steve ran his crew professionally and efficiently. A+ communication. While I hope to never need their services again personally, I absolutely recommend them!

Ann Marie Longhurst

5 years ago

Steve and the team provided EXCELLENT service. They are very professional, thorough, and caring. I was very happy with their work and the results. I highly recommend you reach out to Northeast Property Restoration if you are in need of any of the services they provide.

marjory caro

5 years ago

Steve and the other gentlemen who came to our home were great! On time, professional and made quick work of our basement.
Steve kept us informed on the entire process and was very professional! I highly recommend their services.

Jill Dunham

5 years ago

Amazing group of guys all around !! From the cleanup to the way they all cared about our home was amazing ,they've beyond impressed us. Alot of laughs along the way of a nasty drain backup and remodel. Thanks for renewing our faith in the construction trades !!

Jason Wentworth

5 years ago

Dane and his crew were fantastic! They responded quickly to my situation and had it all cleaned up in a matter of a couple of days. It looked better than it did before the mold grew and the final bill came in for less than the estimate. Thanks guys for a job well done!!

Betsy Phelps

5 years ago

I can't say enough good things about this company. Dane came right away and explained I needed rain gutters installed to direct water away from my house before they'd start the mold remediation. He even suggested I have my dehumidifier connected to my washing machine drain to avoid having to empty the tank 4 times a day. (What a relief that has been!)

The gutters kept the water out after many downpours. I expected to wait a month or more to have the mold remediation done, but was able to schedule it in one week.

Steve, Chris, and Richie actually arrived early for 3 days and explained the process every step of the way. They patiently answered all of my questions-even commisserating with me about an issue I was having with my plumber!

They were knowledgeable, courteous, and professional. They went above and beyond the job to help me and I couldn't have asked for more conscientious or kinder people to work in my home. I truly appreciate them. Thank you for a job well done!

Ed Segal

5 years ago

Crews were always on time, neat, personable, professional, and expert at the services provided. I can recommend them with complete confidence.

Jennifer Hill

5 years ago

I recently purchased a restoration project and needed help with my mold and animal issues. Dane and Dustin gutted my entire project in just a few days. The clean up was amazing. When I saw it, I cried with joy! They were amazing and I cannot say enough about them! They really started off my project on the right foot. Forever grateful!

judith cogan

5 years ago

Dane was very professional when he came to do the estimate and he was also extremely knowledgeable and polite. His description of their process and their pricing convinced me to hire them after having an estimate done by another company.
When Steve and Chris came to do the work, they were very polite, kind and hardworking. They worked very fast and did a great job. They were precisely on time both days. They also allowed me to put stuff in the dumpster they brought, saving me over $400! I am very grateful to them for that as well as the quality work they performed.
I will highly recommend this company to anyone I know who needs this kind of work done. A+++!!

Lori McLaughlin

5 years ago

I had water in my basement and contacted Northeast property restoration. They were able to come quickly . They were professional , explained the plan and set up equipment quickly. They checked in daily until the work was completed. I would definitely recommend this company .

Ben Shefftz

6 years ago

Northeast Property Restoration were extremely helpful and professional, providing assistance with water damage, mold remediation and a whole house clean out and deep cleaning. Some companies I got quotes from were just focused on discarding items, but Northeast Property Restoration took care to recycle and donate items that could be put to use and kept out of the landfill. The front office staff and owners were great to deal with, and the crew doing the work were professional and hardworking. I highly recommend Northeast Property Restoration for any of the services they provide.

Karen Levy

6 years ago

Northeastern Restoration made me look good. I contacted them about my in-laws finished but musty basement. They did a careful inspection, came up with an action plan, and took care of everything. My in-laws were pleased with the efficiency and quality. “Everything is so clean now”. I just wish I called Northeast sooner.

Beth S

6 years ago

These guys were right on point, I highly recommend them. I was so impressed with what a great job they did. They even arrived a few minutes early , they did a thorough job and left the house spotless. They were honest and super professional and to add to that they were so nice. I would use them again in a second , I can not say enough good things about them . Thanks so much guys , great job on my house today 😀!

Mark Kayne

6 years ago

My wife called these guy's at 6am when we found our bathroom sink gushing water. They came out immediately and found the water had been flowing and flooded our finished basement as well!! After educating us on filing an insurance claim and navigating the horrors of communicating with the insurance company they never stopped working and helped us get everything repaired. Thanks everyone at Northeast!!

kim deritis

6 years ago

We just had them do some work for us at our home and they did an amazing job! They were prompt, professional and very neat. They came the same day we called and took care of our problem immediately. I spoke with Filandro and he was very pleasant and helpful he answered all of my questions and concerns. Highly recommended them!!

Shane Brophy

6 years ago

I had them in to remove a small section of moldy drywall and to clean our duct work out. The spot where they removed the drywall is completely clean and ready for remodeling. Watching them clean out the ducts was amazing and disgusting at the same time with how much filth they removed. They worked quickly and left the areas they worked in spotless. Every interaction with them left me impressed with them being friendly, responsive, and knowledgeable. I highly recommend their services.

Rudy Weber

6 years ago

Steve and Chris were very informative through out the process , explained any ?? I had and courteous. The job looks great, almost like new sheathing. Highly recommend them as a past contractor in the home building arena!

Colleen Juliano

6 years ago

The team did a stellar job! They removed and hauled away all unwanted items, and went above and beyond what was asked. Very courteous and professional.

Truxton Academy

6 years ago

Dane and Dustin did a superb job removing and remediating black mold caused by a hidden water leak in our almost 150-year old house. Their staff was professional, always on-time and used excellent containment materials and methods. I hope we never have a similar problem again, but, if we did, we would immediately call Northeast Property Restoration.

Hilary Ewing

6 years ago

Very easy to work with. They came out quickly and fit in the job right away. I would definitely recommend.

Sten Anderson

6 years ago

I called and left a message on a Saturday and Dane returned my call shortly after recommending a mold assessor. Steve and another employee were on time each day to execute the remediation plan. They were efficient, professional, courteous and paid attention to detail. I would recommend Northeast Property Restoration without hesitation.

Mark J. Bronsky

6 years ago

Northeast Property Restoration is an amazing company. They have done incredible work in several instances for us from thoroughly cleaning out an entire house that had one owner for 55+ years to extensive moving/storage. When cleaning out the house, one of the crew found a considerable amount of cash and they returned it to us! Honesty is baked into their cake! For each project-- Dane and Dustin Phillips have been "CAN DO" professionals to an impressive extent. They have recruited efficient and effective crews to get the various jobs done. Their versatility is incredible. They are the kind of people that you WANT to do business with when you need any one of their services. They are "good old upstate New York guys" that do the right thing--always. Their project fees are fair and well thought-out. I will continue to work with them in the future whenever I can. Good guys, great work. I HIGHLY recommend them. Check out their website and/or give them a call. You WILL be impressed and glad that you did.
Mark Bronsky (originally from Binghamton, in NYC for 30+ years).

Jodi Cafritz

6 years ago

Northeast Property Restoration has provided our family with several different services. These have included organizing and deep cleaning my husband's childhood home and moving our boys from one location to another during college (storage and moving). Everyone who works at NPR has been incredibly polite, hard working, responsible, punctual and extremely honest. We have enjoyed every interaction with them and would highly recommend NPR to anyone needing their services. Thank you NPR!

Julia Miller

6 years ago

My experience with Northeast Restoration was phenomenal. Dane, Steve, and Chris were all excellent to work with and were the definition of professional. They always showed up on time, worked efficiently, were extremely neat, and their work was of the highest quality and value. They clearly prioritize customer service and I would gladly recommend them to anyone who needs restoration work done. If I could give 6 stars I would!

Rosalie Beloch

7 years ago

Amazing service and great value! The technicians, Steve & Chris, showed up on time and were very respectful. The vent and duct cleaning has really made a difference in the air quality! I will definitely recommend Northeast to anyone who needs this service!

Kathy Jurgens

7 years ago

Fantastic service. Professional. Courteous. Northeast Property Restoration clearly explained what our job would entail, showed up on schedule and completed the work on time and thoroughly.

Jenni Wild

7 years ago

The guys from Northeast Property Restoration were wonderful! Dane called me back almost immediately when I made any inquiries. Steve and his partner were conscientious, neat, and efficient. They all explained exactly what needed to be done, documented everything, and cleaned up great!

Cheryl Gottlieb

7 years ago

Very dependable and complete service. Excellent communication so I always knew what was happening. A get service to get a house on the market.

laelia chao

7 years ago

Excellent company to work with. Dustin and his team did a great job and they are very professional. Dustin answered all my questions patiently and explained everything I would like to know in detail. Excellent service! Highly recommended.

Susan Hoffmann

7 years ago

Steve spent last Friday in my home cleaning out mold in my family room wall, drying it out, then replacing the drywall. He built a temporary enclosure around the area to prevent mold spores from traveling and dust from getting all over. He worked efficiently and neatly. His work was outstanding and efficient. Steve answered all my questions, showed me pictures of the mold, sealed the outside of the window and thoroughly cleaned the area when he finished. I highly recommend Steve and Northeast Property Restoration to anyone requiring their services.

Andy Fey

7 years ago

Finally posting a review of some work done earlier this summer- these guys deserve every bit of 5 stars! Showed up on time for a duct cleaning, guys were friendly and personable, and very accommodating of our super-curious 6 year old who followed them from room to room. We noticed an instant change in the quality of the air in our house, and they were the most affordable duct cleaning of the 3-4 quotes we got. I would absolutely recommend them to anyone in the area, and would not hesitate to have them back for other work, if needed!

Funmi Atilola

7 years ago

Superior service! Northeast Property Restoration performed mold remediation in the basement of my new home. They were quick to come in and provide a quote; I also spoke to Dane a couple of times on the phone, and he answered all my questions and gave great advice. Though Northeast’s quote was a little higher than the other contractors that came in to quote on the work, I was comfortable going with them, because I felt like they knew what they were talking about, and I wanted the best service for my home.

Steve and Chris worked on my house on the first day, they arrived on time and were very courteous; Steve continued the work alone for the rest of the service period. Steve was very friendly, polite, professional, and knowledgeable. He answered my questions and would call me and send pictures to keep me updated. He removed the wall and flooring with the mold, repaired the wall, and did a great job with painting to make everything look new again. He also went above and beyond to help me complete a quick fix to the window damage that was causing the moisture/water in my basement because the contractor who was coming to fix the window couldn’t make it in until a few days later. Steve completed the work a day before what was scheduled, which was great!

I will be recommending Northeast to my friends or anyone who needs their service. Thank you so much for a stress-free experience and for outstanding service!

Conor Spagnollli

7 years ago

Responsive, meticulous and very thorough. Took hardwood floors that were 50+ years old and not maintained and made to look new. Reliable and met my needs as detailed in quoting process. HIGHLY Recommend

bryan musk

7 years ago

Great customer service. They are very transparent in sharing what services they can provide and what you really need done to properly remediate. Pricing is competitive compared to the other remediation companies in the area.

David Barrett

7 years ago

We had mold damage in our home after our pump line broke and water ruined our entire Basment. The teamwork and consideration for our stuff blew me away!! I would highly recommend this company to anyone who wants the best quality services in the area.

Timothy Broadwell

7 years ago

Dustin and his team did an excellent job. They were very professional and very quick. They were upfront and open about what they were doing and why. They were thoughtful about our children and their safety. They even put a new light bulb in the utility room for us! Good work guys!

Luke Apgar

7 years ago

Referred a friend of mine from the fire department to these guys because they do amazing work and after they did the work they sent me 100 bucks these guys are awesome refer your friends people it’s worth it put a little cash in your pocket and let you know you’re putting your friends in good hands

Brian Bloss

7 years ago

A very professional team was dispatched to our home and did an outstanding job.

Luke Silver

7 years ago

Dustin and Dane are great, they come in and do what they say they are going to do. When we need testing or mold remediation they are our first call. They have also helped us with several community projects! In my opinion it speaks volumes as to what kind of company they are and character they possess. I highly reccomend these guys!

James Kennedy

8 years ago

Northeast Restoration was great to me and my family. They are very educating and thorough and helped me get through the process I highly recommend them for any of your restoration needs in the future. Thanks guys !

Jon Smith

8 years ago

Awesome company to work with. I had a water leak in one of my NY rental properties. These guys responded quickly, they were professional and they left no mess whatsoever. They will be my go to guys for anything NY related from now on.

Maggie Shell

8 years ago

Excellent Company!! Explained the entire process in extreme detail.They went above and beyond to help me and my family with our flooded basement that turned moldy. Would recommend to anyone that needs their assistance.

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Northeast Property Restoration

Our company was started to help people, businesses, and communities that have been affected by water, mold, or fire damage. Our technicians are highly trained and certified in the services we offer. Furthermore, we are very passionate to help our customers understand the restoration process, communication is most vital during these stressful events.

We our proud to service counties in Upstate NY and Northern PA!

Dane Phillips

PRESIDENT

Dane has over 10 years of experience in the Restoration and Construction industries. He is an IICRC Certified Master Water Restoration Technician, a Mold Remediation Contractor, and has had extensive OSHA training.

Dustin Phillips

VICE PRESIDENT

Dustin has a combined 8 plus years of experience in Construction and Property Restoration. He is a licensed Mold Abatement Worker, has extensive knowledge in Water Mitigation, and OSHA training.