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5 Most Frequently Asked Mold Questions

5 Most Frequently Asked Mold Questions | As a Disaster Cleanup company that specializes in Mold Remediation, we receive many questions in regards to mold. Below are the answers to the 5 most frequently asked mold questions: 

1) Do you Give a Warranty or Guarantee?

At NEPR we can guarantee the work that we performed.

However, we cannot guarantee that the mold will not return. Mold grows in areas where there is high humidity and an excess of moisture. Therefore, if the source of the moisture is not solved than the mold can return. The source needs to be addressed and fixed to avoid issues in the future. As a homeowner it is your responsibility to correct the source by hiring the appropriate contractor for the issues.

A NYS Licensed Mold Assessor is an entity that writes a protocol for the remediation company to follow and may conduct pre and post testing for clearance. Using two entities on a mold project creates checks and balances to ensure successful remediation. Click for more information on Mold Assessors.

2) Is Black Mold the Bad Mold?

Mold Remediator

Many peoples perception on mold is that if its not “Black Mold” its not harmful.  This is due to black mold generally being a particular kind of mold called stachybotrys. Stacybotrys is considered a toxigenic mold. BAD! However, not all dark colored molds produce toxic material, and not all toxigenic molds are black.

In fact, molds that are dangerous to your health can also be green, brown, yellow, or white, while some black-looking molds are less destructive.

The only way to know what type of mold you have is to have testing done by an environmental specialist.

Any mold growth inside the home needs to be taken care of, no matter the type!

3) What are my Renters Rights?

According to NYSAG’s Tenants Guide,

“Tenants have the right to a livable, safe and sanitary apartment. This is a right that is implied in every written or oral residential lease. Any lease provision that waives this right is contrary to public policy and is therefore void. Any uninhabitable condition caused by the tenant or persons under the tenant’s direction or control does not constitute a breach of the warranty of habitability. In such a case, it is the responsibility of the tenant to remedy the condition. If a landlord breaches the warranty of habitability, the tenant may sue for a rent reduction. Alternatively, rent regulated tenants can also file a rent reduction complaint with DHCR. The tenant may also withhold rent, but in response, the landlord may sue the tenant for non-payment of rent. In such case, the tenant may countersue for breach of the warranty.”

Click for more information on tenants rights & mold laws.

Apartment Building

4) Can you Give me an Estimate Over the Phone?


Mold remediation has many steps. These steps can vary based on the extent of the mold. Therefore, it is extremely difficult to provide an estimate over the phone.  

That is why we offer free inspections for all property owners. Our technician will inspect the affected area, take pictures & measurements, and answer any questions that you have. 

Once the information is collected we will build an estimate for the scope of work to be competed. 

5) Is Mold Covered by Insurance?

Mold coverage isn’t guaranteed by your homeowners insurance policy. Typically, mold damage is only covered if it’s related to a covered peril.

If your property experiences water damage from a burst pipe and the damage goes unnoticed or is neglected, your insurance most likely wont cover any mold damage that occurs. 

Always contact your insurance agent first to find out what your policy covers before turning in a claim. 

Mold Information

When mold is discovered in your home or property it can be cause for concern. Contact a Licensed Mold Professional for additional information. If you have more questions in regards to mold please feel free to contact us.

Below are additional links for more mold information: 

Service Area:

Broome County, Tioga County, Tompkins County, Cortland County, Susquehanna County, Lakawanna County, Chenango County and more!

Mold Removal
For More Information on Mold Removal:
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